Need help with getting a voice line activated.

Very disappointing service from Telkom! I phoned on the 9th of July to log a fault that my line was not working. The feedback was that the voice line was cancelled in error when i cancelled the ADSL.

I requested the voice line to be re-instated. They said it would take 5 days. Reference number 276603

Phoned back to follow up on the 18th of July at 9:30 and was told that the order had only been logged in the 17th and that it will take another week.

Phoned back to follow up on the 23rd of July at 8:15 and was told that the order was still in processing. Reference number ***

Still no line as at today the 1st of August so i phoned again and now the technicians say it's a sales problem and the sales division say its with technical. No one can give me any indication of when a simple voice line will be active!!!!!

I am so frustrated and need to speak to some kind of manager who can explain why a voice line re-installation has taken almost a month and i am nowhere closer to finding out when my line will wor****