Need help sueing Telkom. Matter has been Escalated multiple times

So this has been an ongoing issue for more than a year and a half now. What is stable internet even. SNR is horrible. They keep blaming my router. Even though its my 3rd router in a year. (ALSO due to telkom negligence - BOX on the pole is exposed and lighting keeps blowing my dsl - have a surge protector now). Going to sound weird but i have to connect a telephone to the line and remove the earpiece for it just establish a dsl connection. Ive probably dealt with 20 technicians. All of them useless except one that confirmed its a Telkom related issue. Please... Ive given up. Logging faults don't help. Cant even get fibre in my area (HATFIELD) so im stuck with these useless ******s that don't know whats going on... Hope someone at Telkom sees this.