Need feedback telkom.

Have logged request to relocate my line. Was advised to do it a week before the time. So i did just that. Said 7 to 14 days. Already past 14 days. Call centre feedback is the same for last week and half. I need a clear update if they can help me or not so I can know if I must cancel my account and get a alternative. I just dont only want to hear its awaiting network.