Need feedback

Dear Telkom Team,

I app**** for a Double Deal contract on Monday, 29 September. A consultant contacted me the same day, explained the disclosures, and advised me to email the required documents to ***, which I did. I resent the documents again on 30 September.

On 1 October, an agent contacted me and confirmed that the application was approved, and I was advised that I would receive the debit order mandate via email or SMS. However, I have not received this yet.

It is becoming very frustrating as I have had to constantly follow up on my side, and the process appears to be stalled without clear communication. Please can you urgently confirm:

The status of my application, and

When I will receive the debit order mandate. Please confirm the tablet size and specs?

I would appreciate your urgent assistance in resolving this matter.