NEED EMAIL PASSWORD

My parents have been unable to utilize their email service for a very long time now, a service which is paid up for a whole year. I took them to a Telkom store but they were unable to assist as only the call centre handles password related queries. They dont even have a forgotten password link on their webmail site. We call the call centre but we just never get through to them. Surely it cannot be this hard to change a simple password?? They canr receive mail yet the password reset tool sends them an email with further instructions....<br> <br> The account holder is my dad[Andre] - I am Phil [***]. If this ever gets to Telkom, the monopoly, please give my dad a call[*** or ***].