Need assistance in order to activate DSL

Hi, <br> <br> An agent from the new services department phoned the landline, spoke with my Grandmother and requested to speak with my Grandfather to confirm the application for dsl servies. <br> <br> My grandmother told the agent he is sleeping and then the agent dropped the line without saying anything else. <br> <br> I then phoned telkom and spoke with Sonny, whose manager left at 4pm and no other manager available - to ask them to get someone afrikaans to phone and understand my grandfather can't speak anymore and they need to deal with my grandmother who has power of attorney to which he said they won't, they need to speak with him and advised to go to a store - which was tried before so I withdrew, due to incompetence.<br> <br> His solution was for me to open a new line in my name, which is as absurb as it sounds. <br> <br> I need someone afrikaans to phone me so that I can arrange for my grandfather to be close to the phone in order for him to grunt in acceptance.<br> <br> Ruan