Need Assistance from Telkom

Good Morning<br> <br> Let me just start of by saying that I never had any complaints with Telkom, and could therefore never understand why people were complaining so much. I moved to a new address at the beginning of the month, and requested Telkom to move my line. The first appointment was scheduled for 05 November, however, no technician showed up. The next date was 11 November 2015. I could not be home, but made sure someone was. Feedback I got was that trees had to be trimmed so that new cables could be installed. Next instillation date was 17 November 2015. New technician could not do anything because, according to him the main pole he requires access to is in a neighbors yard. He said he would come back on Saturday, 21 November 2015 to complete. However, I have not heard back from Telkom whether this will be done and there is no order date in the system. Phoning 10210 does not help as the line cuts off after 5 minutes. On 17 November 2015 I also went to Telkom store in Menlyn and was promised that this matter will be escalated, but have not heard anything from Telkom yet. Order number is ***<br> <br> Could someone please assist so I can get my line installed, please.