JA
Jean A
1 reviews | Active since Feb 2013
03 Mar 2015, 18:42
Need Account Balance
Good day,<br> <br> Billing *** 0***<br> <br> I'm a new Telkom customer and haven't received my account yet and struggling to get through to the call centre. I see they have put my email address on the system as [Email Removed] when in fact it is actually [Email Removed] so I'm not sure if they perhaps emailed to the incorrect email address.<br> <br> Could you please advise me on my account balance or forward the account balance to [Email Removed] or ***.<br> <br> <br> Thank you.<br> <br>
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Replies (1)Telkom's replyOfficial
04 Mar 2015, 08:18Hello Jean_Alfonso,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM93753
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM93753
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
Telkom's reply04 Mar 2015, 08:18
Official
Hello Jean_Alfonso,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM93753
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM93753
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
