Need a new phone line - On hold for 28 minutes now

Hello<br> <br> I called your call centre, chose NEW CUSTOMER and held for 28 minutes!!! and still have no answers!!, my airtime is now finished!!.<br> <br> I would please like to know:<br> 1) What is the cost to install a residential line?<br> 2) Is installation free if I take a closer option plan?<br> 3) What is the cost to transfer an existing residential line to a new residence?<br> <br> Please get back to me ASAP.