Nearly two months later and no answers

I originally posted on Hello Peter (8th of March 2016) after getting no joy from Telkom regarding a voice sim which was simply blocked even though 3 other sims on the same account still works. No one could tell me how or why this happened or even how to resolve it. Initially the Social Media team responded to my emails but have not done so for some time. Over two months since the account was blocked and I have had no answers or solutions to the problem. I desperately need someone to resolve this. Please bear in mind that this is a service I'm paying for and that number was actively used by someone who has needed to go without the use of a cell phone for two months. The last case number I received was SM210255