nearly 6 weeks and still no line transfer

we app**** to have our line transferred to our new premises on the 26th sept. we are still waiting. we have been given 4 refence numbers of which 3 have been given incorrectly. so now we have our staff at work with a mobile phone between them and a borrowed ****le due to the ineptness of telkom and its employees . our number is ***. an answer as to why this has taken so long would be appreciated!!!