Nearly 4 months and still no closer to resolving my issue

<p>I have requested a cancellation from Telkom for a contract.</p> <p>I have followed all the correct channels, e-mailed them the signed form so they can calculate the "penalty" I have to pay to cancel the contract early.....then I received an e-mail stating they'll come back to me in 21 working days.</p> <p>I waited patiently for this and then started phoning them.</p> <p>No-one since has helped me. I had one e-mail stating I have to pay R2700 to end it early but need to confirm. I have confirmed that I want to cancel this contract twice and also phoned to confirm several times. </p> <p>I have spent so many hours ont he phone with pathetic telkom that I've lost count. I just want to pay the penalty and stop the contract. I have since then paid the monthly subscription that amounts to nearly 1/2 the above amount and still no answer. I don't know where else to go for help as I'm not getting any information from them on how to settle this. </p> <p>I guess I just have to phone them again.</p>