1 reviews | Active since Sept 2015
Near ********** behaviour
I started a data account at Telkom on the strict understanding from the sales person that it's a month to month arrangement. On notifying them in August 2015 that I would like to stop the service, I was told that it was actually a 2 year contract expiring in November. In August I gave them formal notice to terminate the contract on the day of expiry. In December I received yet another invoice for payment and upon enquiry I had to PROVE that I notified them to stop the contract. Fortunately, I retained the form I received when I notified them. In January I received yet another invoice and this I was told, was for usage during December while the sim was lying in drawer at home! I had no way to prove this and all these charges were deducted from my bank account. It would cost me a lot more to recover these near ********** deductions. Stay very far away from Telkom or go prepaid
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM203198.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM203198.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
