****ndous service at Telkom's N1 City Branch in Cape Tiown

Item: Telkom
Rating: 1
Author: Kobus T

AN E-MAIL TO TELKOM HEAD OFFICE, YESTERDAY, TO WHICH WE HAVEN'T RECEIVED ANY REPLIES !!! We are referring to our current dealings with your N1 City Branch in Cape Town, and especially the Agent, we are dealing with Mr Pumlani Tsatsi, both my spouse and myself and in confidence our ID Numbers : 450 ********** 08 8 ( Mrs H M Theron ) AND 521 ********** 08 3 ( J S theron ), applications for 3 X lines ( 2 X Lines, under my wife's name AND 1 X Line under my own name ), for : - Upgrading of our Telkom Mobile Portable Wi-Fi System ( we have dealings with Telkom for many years ! ) - H M Theron - upgraded on 2016/06/04, and since then, till 2016/06/19, when we handed it back with a cancellation instruction, as we couldn't get it to work, included with all the endeavor to obtained assistance from your Head Office personnel, to NO AVAIL, since then we have given Pumlani instructions, on numerous occasions to obtain a replacement or re-activate our previous system, to NO AVAIL ! - Please take cognizance of the fact that since that date, i.e. 2016/06/04, we have had numerous e-mails sent to him and numerous phone calls, from our side, all at our costs, and rarely a reply from him, and since 2016/06/26, NOTHING, so much so that our daughter, Mrs Linda Cateley, who resides nearby N1 City, has intervened on our behalf, without any satisfaction ( THIS E-MAIL CC'D TO HER ! ) ! - a New Cell Phone Contract - H M Theron = ********** - 2016/06/26, with instructions to have my old Vodacom number ported and to be retained, which he confirmed, prior us leaving that branch with the phone, NO CONFIRMATION OF THE INSURANCE THAT WE REQUESTED ON THIS CONTRACT AND MY OLD NUMBER ********** , IS STILL NOT PORTED AND NOBODY CAN CONTACT ME, AND WE ARE RUNNING A BUSINESS, HERE !!! There were various other instructions pertaining to this contract that he did not adhere to, at all and with an after thought his service is really pathetic, although we have given more positive feedback per sms, earlier this week, WE ARE NOT IMPRESSED AT ALL ! - 3rd Line - a Tablet under J S Theron - The application was forwarded by Pumlani on 2016/06/26, and all that your H/O needed is a confirmation from our bank, i.e. Standard bank, my wife and I, operates a Joint Account under her name, that J S Theron have official signing powers on this account ( the only bank account we have ) and a letter confirming that J S Theron operates his own business, WHICH BOTH DOCUMENTS HAVE BEEN FORWARDED TO PUMLANI'S E-MAIL ADDRESS, 2016/06/27, since then NO COMMUNICATION TO US, AT ALL, IRRESPECTIVE OF ALL OUR ENDEAVORS AND THAT OF OUR DAUGHTER - SHE EVEN LANDED UP WITH YOUR PAROW BRANCH ( TELEPHONICALLY ), WHO PROMISED TO PUT FORWARD HER MESSAGES TO PUMLANI AT YOUR N1 CITY BRANCH !!! TO NO AVAIL !!! THIS IS A NIGHTMARE AND THE WORST KIND OF SERVICE WE HAVE EVER EXPERIENCED AND THAT WITH A COMPANY THAT WE ARE NOW DEALING WITH FOR +-- 5 YEARS UNDER MRS H M THERON'S NAME !!! PLEASE URGENTLY ADVISE, AS THIS IS NOW BECOMING LONG OVERDUE AND EXTREMELY COSTLY, AND FURTHERMORE, WE ARE CURRENTLY WORKING IN THE GANSBAAI VICINITY AND CANNOT AFFORD ANYMORE DRIVING BACKWARDS AND FORWARDS, NEITHER DOES OUR DAUGHTER, LET ALONE ALL THE PHONE CALLS AND EFFORTS FROM OUR SIDE !!! Thank you and kind regards, God Bless !!!!!\ Kobus & Helena Theron.

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