****ndous service

<p>How dissapointing to see all these adds, but to get it installed is another heartache. Applying for a telkom service is so fast, and then comes the deposit that you need to pay. Then telkom sits back and relax and dont worry about getting service required installed or delivered. As consumers we are forced to sit back and take the poor service delivery as it is because other alternitives work out so much more expensive, and telkoms got a monopoly on landlines. We have app**** fir an adsl line almost 2 and a half months back. A technician was send out, and the reply was all is well for installation. Then the sms comes that they will be installing on the day, only not to arive and after phones call made by us, we were informed that the technician got held up at his first installation. Then two days later the installation technicians pich up only to discover all is not well and that contractors must come out. That was two weeks ago, sad to say but the installation technicans did not look at the right place for the cables, thus they could not find it. We have been phoning and sending emails, we have been talking with everybody that we could get hold off. Unfortunately the call centre people said on Monday that our adsl will be in on Wednesday, but now we sitting on Friday and still no adsl. The OPS manager that was contacted through the call centre cant even give us an answer and unfortunately the call centre operators dont understand or cant clarify the job carde sent to us. We asked for answers but after two day delay we had to make contact again. Nobody can supply us with contact numbers for the "technical guys" and it makes you wonder how Telkom still survive in todays economy. All we want is to be connected without having to spend hundreds of rands for mobile data, and even then it sucks because we using a telko mifi and 8ta card. Please step up to the game Telkom and assist with sorting out this unprofessional behaviour and service. Train your operators to answer on queries and assist with the turn around time on problems. Pleas3 give us help and assistance as we are paying customers</p>