Nasty attitude and very poor assistance

I had gone to Telkom in Wonderpark to request for my account which is under my fathers name, as I assist with paying for the account.

I asked if I could get the account, and they requested for the ID of my father, however I did not have it, but had his ID number.

The lady was stating that she is unable to assist me at all, and said I need to request my father to provide me with a letter and certified ID Copy.

I have never encountered such, as 4 months ago I had gone to the same store, dealt with a different sales person and they had provided me the account, of which I had explained to the lady. She still refused.

Another point she was not even wearing a name tag, and she had so much attitude as if she didn’t even want to assist anyone that was in the store.

This lady was rude and by her not providing me with an effective way of paying my account for the month, and this is against the Consumers Act.

The date of the incident was on the 5th November 2018.