Name Clearance delay

I have been from pillar to post with telkom mobile since they upgraded my contract telephonically. The sales lady intentionally sold me a wrong product she told me that I will get a free tablet with the upgrade. I was then left paying for something that I didnt use and want. Currently my credit record name is dragged in the mud, I called telkom on the 09th Jan 2018 making a follow up since my case has been dragging for the whole of 2017 without any solution. On the 09 Jan 2018 i was assisted by Nomzamo she assured me that my name will be cleared I must cal again after 24-48hrs to check, i then asked for a reference number she didnt give saying that there is no need for the reference number as the calls are recorded.

This morning 15 Jan 2018 I called to check and I was told that my case has not been escalated and my name is not cleared i asked for a reference# and was given ********** 1 the lady who assisted me also assured me that she will escalate the matter.

I am currently waiting for telkom to clear my name.