Name & Address change

I have lost count of the number of time I have requested for my name and address to be updated on my Telkom bill. On 19 January I contact Telkom again on Facebook and asked for it to be changed. To date...nothing! Received my latest bill today and my name and address is still wrong! I've sent my ID accross. NOTHING! I moved home in March 2013 and requested at that moment that it gets updated. This is ridiculous! I want my February bill resent to me with my correct name and correct address...the address where my line has been for the past almost 3 years!