Naedos. Telkom debit orders
<p>Due to my own error, I did not have sufficient funds on 31 Dec, for a telkom mobile debit order. I was then penalised with a fee . I paid this amount due in January when I had sufficient funds. Naedos Telkom, then deducted a fee in early Jan for this rejection , which I completely understood. So at this point, I was up to date as I made the payment. On 31 Jan, the amount due for 1 Feb was debited by Naedos. So at this point I owed Telkom nothing. On 15 Feb, Naedos goes and deducts another debit order rejection fee. Now for what reason? Heaven alone knows. Because as at the 15th Feb, I have an amount due only to be deducted on 28 Feb. So once again to emphasise, that on 15th Feb I have nothing overdue or due on that date. So why was another debit order tried on this date and for what?. I am now afraid that this fee may be deducted on a monthly basis for "Debit order rejection" when there really is no debit order rejection. I want his resolved and my money back.</p>
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Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
