1 reviews | Active since Feb 2017

17 Feb 2017, 18:17

Naedos. Telkom debit orders

<p>Due to my own error, I did not have sufficient funds on 31 Dec, for a telkom mobile debit order. I was then penalised with a fee . I paid this amount due in January when I had sufficient funds. Naedos Telkom, then deducted a fee in early Jan for this rejection , which I completely understood. So at this point, I was up to date as I made the payment. On 31 Jan, the amount due for 1 Feb was debited by Naedos. So at this point I owed Telkom nothing. On 15 Feb, Naedos goes and deducts another debit order rejection fee. Now for what reason? Heaven alone knows. Because as at the 15th Feb, I have an amount due only to be deducted on 28 Feb. So once again to emphasise, that on 15th Feb I have nothing overdue or due on that date. So why was another debit order tried on this date and for what?. I am now afraid that this fee may be deducted on a monthly basis for "Debit order rejection" when there really is no debit order rejection. I want his resolved and my money back.</p>

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Replies (1)
Telkom
Telkom's reply19 Feb 2017, 15:03
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,