n1 city

<p>I requested a transfer of an existing account more than a month ago. I brought all the relevant documents . It was double checked. Previous owner provided ID Etc. I was told it should take 2-3 weeks. I have tried to make make contact with the N1 city cape town store with no luck. I left 3 messages in the past week. No response. The call center said there is nothing that has been captured as yet. The call center says i must go back to the store. Cant the call center make contact with the store. There should be initiative from call center to make contact with the store and should not be sending customers up and down in the loop. take ownership for the incompetant staff. N1 City</p>