'n Pluimpie vir TELKOM.

I live in KZN and have had my fair share of complaints about customer services in general. So, when I receive fair to good service I feel that it is necessary to pass on a compliment to help build confidence in the individuals that have done well. I have been a customer of Telkom since the late 70's, using a landline. Then in 2010 I got an ADSL connection. Apart from normal outages, not one lasted more than 3 days, I felt fortunate to have a good service provider. Due to circumstances I had to cut back on expenses, and the landline/ADSL was one area that I targeted. I researched the offers from mobile service providers and over a period of 3 months managed to get new phone on contract and a mobile WIFI router for my PC, saving more than R300 every month. I then cancelled my landline & ADSL on the 15th of the month, and 30 days later got my final account, which I settled and had no problems with Telkom regarding that account. So to the unfortunate customers out there I wish you good luck and hope you get your problems sorted. A final tip: Do all your requests/ instructions/ complaints via e-mail, send those to as many consultants/ department managers/ the office of the CEO, don't just refer to one individual.