My Worst Customer Service Encounter with Telkom.

My First Worst Customer Service Encounter with Telkom.

Please be advised that my Telkom account has been suspended due to no payment for the month December 2020. Balance brought forward is R2790.20. Due by 31 Jan 2021

Debit order never went off on the 25th of Jan 2021. Contacted the Call center, to query that my account has been debited. I was advised that my account has been handex over to "Collections" and have placed a tracker on my account which will debit amount due when funds are available.

I understood, unlike in past over due payments were debit the next month on debit date. Been calling the call center the entire week as my account is now suspended. I was then advised to make an online payment however MyTelkom Portal kept on giving a error message "Not Authorized" Contact Nedbank they confirmed it's nothing to with my account "My is able to make online payments"

Contacted the Call Center again, I was to make EFT and email the proof of payment to ***. "How I do EFT on My Banking App and send an email if my account is suspended. Advised that I can do the payment at Pep, weng to Pep they advised I need a Pay@ number.

You can imagine how frustrated I am, I withdrew the funds & made a ATM deposit of R3000, not thinking straight and just wanting to resolve payment I realized I was supposed to deposit a R2800. 00 to settle the overdue payment. Which wasn't worrying (-R200. 00 on. my invoice for Feb 2021)

Few minutes after the deposit I received a notification that Telkom Debited my account tbe amount of R1953.14.

Angry and ****ed off, of making a deposit of R200 extra, advised to make a payment to unsuspend my account. Then Telkom decides to debit my account

Confused why only R1953. 14 is being debited and not the entire amount dje of R2790. 20 I call the call center again, Im now advised it has not reflected as yet it takes 24 to 48 hours to reflect.

Therefore Total Amount Paid to Telkom is R4953. 14: ATM DEPOSIT OF R3000 PLUS A DEBIT ORDER OF R1953.14.

Call Agent advised a "Refund Case" will only be opened after the funds have Reflected and it takes 71 hours to be refunded, understood.

I'm not worried about the money because I know Telkom is going to refund my money back once protocol and procedures have been completed.

All I want is my Account reactivated. I work from home, My Internet Connection is very crucial.

Called Call center i was told to email my proof of payment *** my account will be activated with in 2 to 5 hours whilst waiting for payment to reflect. Sent the email.

Guess what it keeps on bouncing back with below message "This message is badly structured" From : ***

Subject Undeliverable : +*** Date Fri, 29 Jan2021 21:47:00 +0200 Status The Message has been placed on HOLD- action required.

What bothers me is that this has never happened to me in the past 4 years +/- of being a loyal and trustworthy customer. Overdue payments were automatically debited the following month. I am really saddened by the service I received