NM
Natalie M

1 reviews | Active since Mar 2015

14 Mar 2015, 10:19

MY WIRELESS LINE HAS NOT BEEN INSTALLED FOR 3 MONT

Hi, <br> <br> My complaint is for my aunt, the reason why I'm complaining is that she asked me to call you guys several times and each time i call 10210 I am on hold for 55 minutes awaiting an agent to respond. How can you experience everyday day and whole day HIGH CALL VOLUMES....<br> <br> The main reason why I am becoming irate is the mere fact that my aunt is not well an she uses her landline for her medical reason to be in contact with her doctor's and so forth. She is such a loyal customer to Telkom and to be treated with no response for the past 3 month's is utterly disgusting. <br> <br> DO WHAT YOU ARE SUPPOSE TO DO.... RENDER YOUR SERVICE ADEQUETLY TO YOUR CLIENTS....

0
Replies (1)
Telkom
Telkom's reply25 Mar 2015, 08:42
Official
Hello LZ030106,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.

Your social media reference number is SM98670.

We apologize for any inconvenience caused.

Regards,
WilliamLetwaba
Social Media Team