My traumatic experience with telkom

Good evening, I just want to share my frustration since it has been going on since 2022. I experienced ***** within Telkom by their employee(s) . The *****ster(s) blocked my contract number so that they can successfully accomplish their mission. They therefore managed to take two cellphone which the monthly instalment was above R5000. 00. I went several time to seek help at telkom but they were very reluctant to assist and they seemed like they didn't know how to go about the issue. As months passed by without using my contract number I decided to seek help at icasa because for those months I was fully paying for services I wasn't accessing.

Icasa intevened and telkom eventually attended to my issue. Apparently I was de*****ed in another Province by employee(s) of telkom. Fast forward my account was given attention and eventually they reinstated it. During my 24th month of contract I called to cancel and I was told that my contract has extra months that needs to be paid before it's ending, they further stated that the reason behind it is that during reinstating there were charges that were added.

I went back to Icasa and narrated my predicament bcz I was the victim that kept paying the contract without enjoying the services since my number was blocked. In addition, making me pay extra money by telkom amounts to secondary victimization. They went bck to Telkom and the resolution was that they would reduce the amount but I still perceived that as unfair decision bcz I didn't choose to be de*****ed by their employee(s) and I communicate with then stating my case several times. I didn't pay that amount until it went up to more that R4k from around R2k. They have red flagged my name and it bothers me bcz I have never found myself being a bad payer even to them bcz I had previously completed several contracts with them without any issues. Beyond that all this confusion occurred because I was de*****ed by their employees and I did choose to be their victim.

It worries me bcz it affects my credit scores and for such big business to fall prey to their own employee(s) and I found myself at the receiving end of all that ********ity without a solution is my worst nightmare. They threaten me with everything they think will work for them but they never even apologized for tempering with my contract(s) and financial well-being.

That is the story of my life. Thank you.