My time wasted for a simple Service

On Sunday the 27th August i lost my handset and i has to contact my service provider which is telkom to blacklist the handset. I called 081 180 and I was on the call que for over 10minutes and finally the consultant by the name of Zanele Hlatshwanyo answered,she was uncertain about what she was doing and kept on asking me irrelevant questions while all i needed to do was to blacklist my Lost handset,she finally advised that she escalated my query to the blacklisting department and it was going to take 2 to 24 working hours for me to get the ITC ref number,i told her that i needed the ITC ref number urgently as i needed to report the device at the police station,she then said she cant assist me furher and hang up the line.I then called them again after two hours and Sinenhlanhla Mlangeni answered and she was also uncertain about what she was doing like Zanele,after going back and forth with her on the phone for over an hour,i the requested to speak to the manager who was on Judy by the name of Nokuthula Nkonso and she was too busy to talk to. I then gave up as i felt that tey were wasting my time and delayed the claiming process as i needed to claim for my handset. Now i am going to be without the phone for much longer because of Telkom *********** Stuff who don't have the desire to assist their Loyal Customer.