My Telkom nightmare

In the past 2 weeks, I have not had internet (FIBRE) for 6 days. For some reason, this always happens over the weekends. Over the past two weeks I have spent 5.6 hours on the line with Telkom. Every consusltant, bar one, has been less than useful and simply seem to be repeating a list of questions, up to a point, after which they just "log a fault". I have never had any feedback about these "faults". In then past two weeks I have had to buy hundreds of rands worth of extra data since my work and entertainment revolves around my internet.

I am fed up. During on of my calls this morning I was simply told that there is no error on my line, even though I was told that there was one yesterday. Not only that, but I was also placed on silent hold for 8 minutes at some point. I eventually hung up.

So here is what I am going to do, I am NOT going to call them back today, they can call me. If they don't I will instruct ABSA to block my debit order and then I will find a new service provider. I explained this to Telkom and so now the ball is in their court.

I have now had enough and will no longer pay for something that I am not getting as in my opinion, this is breach of contract.