My Telkom Nightmare- Billed for services I never received

I am appalled at the drama I am encountering with Telkom. In June I placed an order for a wi-fi network connection. But a day later decided to cancel the order and go with another option. So I sent them an e-mail advising them that I do not have any interest and would like that order cancelled. They responded and advised that the order was cancelled. However at the end of the month my account got debited by Telkom. I reversed the debit as it was unauthorized and sent an e-mail querying this matter and they confirmed that the matter was resolved. A month later the debited my account yet again and again I reversed the unauthorized transaction. I have sent them multiple e-mails, called the call centre. Logged a dispute with ***. Instead I am receiving legal notices from Telkom, i had a debt collector calling me telling me that I owe Telkom. I never received any order from Telkom or had any devices installed at my house. I do not have any Telkom services and after this experience I never will. In response to my dispute they sent me a message saying that the dispute is resolved and now i owe R424.60. What the hell?

I do not owe Telkom anything, I have not received devices or services from them. What type of nightmare is this that I am living in. I HATE Telkom. If i for any reason find any of this nonsense reflecting on my credit record I will take Telkom on with everything I have got. Their incompetence will not be tolerated.

I have lodged this complaint on every single platform they have on their website, they commit to respond within 48hrs, I have yet to be contacted by anyone from Telkom except their rude debt collector. Telkom is the COVID-19 of my life right now.