MY TELKOM NIGHTMARE!

<p>MY TELKOM NIGHTMARE</p> <p>I first took out a 3g contract on the 1 January 2015 (two years ago). A Telkom technician, the store assistant and a call centre agent all confirmed that I had signal at my residence. Once setup, I had absolutely no signal. A solution was to cancel the 3g and go for a LTE package with less data at the same price. Since the 31 January 2015 I was billed for two contracts, both the LTE and 3g as Telkom messed up the cancellation of the 3g contract. It took 11 months of emails, double bills and phone calls to have the 3g contract cancelled. At a monthly fee of R330 I should have been refunded R3630, but to my disgust I was only refunded R1500, 3 months after the cancelled contract (14 months from when I originally cancelled the contract). In this process, Telkom did not once provide me with feedback or call me with an outcome to the case, it was all a one ended effort from my side.</p> <p>In November 2016, I had intermittent signal where the signal would come and go. I contacted Telkom to resolve the issue, it took 5 weeks for them to send out a technician from the date I called to come investigate my issue. By that time, Telkom had already fixed their mess and my signal was back so the technician couldn’t help. Again, no feedback from Telkom as to what the issue was or how they resolved it. Also in November 2016 I decided to continue pursuing the refund issue as I knew my contract was coming close to an end. With no resolve at the end of December 2016, I decided that I would not pay my Telkom bill as they owe me a surmountable amount of money in comparison to my monthly instalment. Guess what happened in January 2017? After the first few days of the New Year, the red light of death went on my LTE router. After numerous calls to Telkom they told me that they were having a “nationwide issue” with internet connectivity. I went 4 days without a service (internet connection) where I then took the initiative to ask them to check my billing details. A consultant then delightfully told me that my services have been suspended and handed over to their legal department for collection (So whatever reason was provided before for no connectivity was *******)!!! Unfortunately, the consultant could not understand the concept that if I am due a refund larger than my account balance, that TELKOM OWES ME MONEY! Further to this, the consultant noted that there has been a penalty charged on my account for non-payment… Also note that Telkom did not contact me once via sms, email or phone to discuss that state of my account or to warn me that my service would be suspended.</p> <p>To this day as I am writing this, 23/01/2017, I have been without internet service, I have not received one phone call from Telkom with feedback and I must have called them close to 11 times since the beginning of January. The funny part about this all is that I have been contacted by Telkom’s Sales Division approximately 8 or 9 times to upgrade my contract, but not once from their back office to resolve my query. I can also bet you my bottom dollar that Telkom will charge me this month for a service I was not provided.</p> <p>As an added issue, I was promised a 90Mbps line. I average a speed of 13Mbps. The maximum I have ever seen on my line was 33Mbps. That is false advertising at its best!</p> <p>THE SERVICE PROVIDED BY TELKOM IS ABSOLUTELY APPALING! I PLEA TO MY FELLOW SOUTH AFRICANS TO READ MY STORY AND REPOST IT, TO MAKE SURE THAT NO ONE ELSE HAS TO SUFFER THE DISMAL CONSEQUENCES OF SIGNING A DEAL WITH AN ENTITY THAT HAS NO BUSINESS DIRECTION OR SENSE WHATSOEVER!!! THANK YOU FOR HEARING MY NIGHTMARE, I HOPE YOU DON’T EXPERIENCE IT YOURSELVES….</p> <p>Most Current Case Number: ********** 2</p> <p> </p>