my Telkom line suspended for no reason

So I ported to Telkom from cell c in 2019, on Wednesday I noticed that am not receiving calls and I called Telkom and I spoke to Mbali who told me my account was suspended due to the fact that it wasn't RICAd (am not on contract by the way) I asked the lady "how is that possible that Ive been using this number since 2019 and I ported at a Telkom store in Durban cornubia mall" Mbali hung up on me.As confused as I was I called again and I spoke to Gabisile who told me one and the same thing and I kept telling all these agents that am from Mtubatuba a small town that doesn't have a telkom store and all they could say was that I needed to go to the store.I called again and I spoke to Nontobeko, this is Thursday and atleast Nontobeko said I can send her my ID copy and proof of resident, mind you its after hours and I did sent these documents, following day friday I checked my emails and she rep**** saying I must send the documents on pdf which I did send them on pdf and this reply was just an unnecessary delay for me...so I sent the docs again now using my work email, and there was no reply, I decided to give her some time as she did explained to me that she was working a late shift I thought maybe she will reply when she gets to work..on Sunday (today the 14th) I called again because I was not getting any feedback and my line is still suspended..I spoke to Amanda who was very helpful and she gave me the correct info as to what happened between me and Nontobeko and she also mentioned that my sim card RICA details matches and they are correct so it was a mistake by telkom to suspend my line I must wait 24hour..now my frustration is that how can their mistake cost me 5 days of not being reachable on my line..am not even on contract this us ridiculous Telkom doesn't value its customers I want my line fixed and am porting back to cell c