MY TELKOM LINE IS STILL NOT REPAIRED

I reported my fault to Telkom and its been weeks now and they still have not fixed the problem. they have given me a ref no. 686CNK101215 and told me to follow up on their web site. i have done this numerous times and all it says is that they are assessing the problem, they cant be assessing the problem for 3 weeks now .When i reported the fault Telkom told me 2 to 5 days. it will be fixed. <br> I run a business at home and i need my line fixed. Telkom is costing me money as i have no phone lines and internet access.I cant be paying for this line . I am very unhappy with the way they treat their customers.