My Telkom fibre service not working for 3 weeks

My fibre internet has been off for 3 weeks now I've been phoning telkom ever since. We did internet configurations at home and Telkom also tried to reboot. On Thursday I phoned again and still they want me to do configurations which are not successful. I phoned someone at there cancelation department and they said they will escalate the matter. I have paid them R1085 already for my monthly bill and still no fibre. I'm disappointed in there service. To top it up more then 3 times when I asked that Technician should come out and I have been told that I will pay R1200 for that call out if it's unnecessary. I'm stuck here in Kzn my family in Heidelberg has had no internet for the past 3 weeks. It's really sad and yet I pay over a thousand rand for there service that goes up every year. I have been a customer of Telkom for over 3years and I'm very disappointed in there services. My spouse business is even now on hold due to Telkom and there poor service