My telkom ADSL line has been down since October 2017 - no resolution yet Jan 2018

I am horrified by the service by Telkom technicians. In October 2017 we had some heavy storms in Durban. A tree fell down on the line and I have had no internet since. After calling in October and being given a reference 28cnk201017 I am still waiting for it to get fixed. I call every month with no resolution and people telling me they are waiting for cable or that it is an area problem which it is obviously not as the line is direct to my house. They have now told me they will escalate the problem , but to whom? I ask for something on email to say when it will be fixed by but to no joy. I work from home and this has cost me R1500 in other data and petrol so that i can go to a friends house and work. When I ask about credits they tell me that I should wait till the problem has been fixed. Finally a credit was passed for 1 month which was Dec, what about October and Nov. The fact of the matter is that I know technicians hate coming to my house as the lines go into the nature reserve so they put it off as they have told me already in previous visits. This company has no interest in building a good reputation and I will not recommend them to anyone. I cannot wait until I have another option.