My telephone line still not repaired

It has already been one week since my line was reported faulty and to date every time I call the call centre they say that a technician had been assigned to the job and his busy with the fault.Why such a long delay? It is absolutely frustrating not to use my land line and on top of it my adsl which on top that I use WiFi for my smart phone and laptop. I'm an incurring heavy data charges from my cell phone provider because I have to keep up to date with my emails etc.They not going to reimburse me.I just called today again to the call centre and the lady said she will put me on hold and call the technician to find out what's happening.I was holding for 10min and then she cut the call.is that the service a client deserves?<br> I have reached the breaking point