My Son Can't Keep Up With His Matric School Work, Thanks to Incompetence at Telkom

This is the fourth week I have been following up with Telkom to access data after numerous daily calls and emails to Telkom, If I get a response, it is a once off response, it is as though someone is just ticking the box to say I responded without any attempt and effort to assist and deliver a service. Like it happened with SAA, it won't be long that the same Telkom workers will seek sympathy when they are face job cuts when the Telkom ship eventually sinks. . My son is in matric, he needs this data for his school work. He is helpless and demoralised, I have run out of words to reassure him that it will be resolved. There is hope after all, I have ordered fibre and am just waiting for its installation. I will then forget about Telkom in the same way I forgot about SAA and used other airlines. This is how incompetence impacts on the lives of ordinary people. My heart goes to families who unfortunately, do not have second options. I am beyond angry!!!!!! My case number is ***3