My Sim Card has not been activated after 5 days

Good day, I received my delivery of my WIFI router which i had app**** for online via TELKOM's LTE uncapped online offer. Upon receiving the device, i was told that it would take 24 hours for the the sim card to be activated. After 24 hours the sim card was not activated and i called the call centre where i was told that the sim card had to be activated by cell/sale direct. I was then promised that someone would contact me with regard to this which did not happen. I then communicated with the twitter handle @Telkomza where i was told that the matter had been escalated to the mobile team. This was 5 days ago and My sim card has still not been activated. As a new customer, all I've been experiencing with Telkom is nothing but needless frustration. Not only is this very disappointing but also discouraging. At this point I'm at the stage where i would like a solution ASAP or the cancellation of my contract with Telkom and a refund. I've spent a large sum of money trying to contact Telkom and no one seems to know why my sim card is not activated or who can solve the matter. I have been told that the matter has been escalated plenty of times yet no one has been able to provide a solution