My score is getting affected

Good day,

I have a contract with telkom, two phones and wifi.

I would like to express my deepest disappointment with the service that I had received.

In July, I had challenges with my account. I went to telkom at gateway to inform them about the challenges I was facing with the bank. I couldn't do any changes as it was already late for the debit order to run, I was then advised to pay at ackermans. I paid that account as I was advised. The guy said to me that I wouldn't be charged any penalty fee, he even said that I must come to him then he will write an email to finance team to reimburse me that fee. But when I got back to him to inform him that telkom raised charges against me, he said that there is nothing he can do about it.

Secondly, in August I went to Cornubia and spoke to the lady, I asked her if it was fine for me to pay cash before debit order date and she confirmed that everything would be okay, there was going to be no penalty fees if the debit order bounces back. I even asked her if the debit order would run if the payment has already been made? She said no, there would be any charges. To my surprise the debit order still run and I was charged penalty fee.

Thirdly, in September I went to gateway branch again to change the debit dates from last day of the month to 25th my payday, the lady helped me and changed it on the system. The debit order ran only for R110 on the 25th, when I noticed I was very confused and worried. Next thing I received the bill of R2600.... I went back again to inquire why the debit order only ran for R110 and not the whole bill? I didn't get any answer. Again I had to pay at the shop.