MJvV
Meena Jansen van Vuuren

1 reviews | Active since Mar 2018

22 Mar 2018, 18:37

My Revolting Experience of Telkom

My Revolting Experience of Telkom I wanted Lg G6 (smart phone) and Telkom was offering the best price throughout the networks however there were reasons why it was the cheapest in the market. My previous contract from different network was suppose to end on 7 March 2018 so I went to Telkom to find out if they have the stock and the consultant told me that they are having issues with their system. I have told the consultant that I will come back on weekends to do the contract. On 10 March 2018, I went into Greenstone Mall Telkom, they said the system is still going on and off so maybe I should come back tomorrow. On 11 March 2018, I went in again but they were experiencing the same thing yet we tried. The system got jammed (This is what consultant told me but I don't buy it!) . The consultant told me that she will finish it off what she need to do and call me the next day to fetch my phone so I left. On 12 March 2018, she called me to fetch my phone but at 4 o'clock which means, they did not have the stock but they did not tell the customer??? This is because she said that carrier will be arriving at 4 o'clock. I have fetch my phone and they have said 24 - 48 hours before porting my number. The nightmare starts... 48 hours has passed and other network has really ended / cancelled but Telkom contract did not kick in. This is where my anger goes beyond the point and through the roof for their disgusting and pathetic services. On 15 March 2018 I had no network that is working so I cannot call or message anyone if I walk out of my house. I went to Telkom to sort out and they have put my number on their prepaid sim and gave me another sim for the contract. The consultant told me that she will call me when they have overwrite the contract number with my number. From 16 March 2018 to 21 March 2018 nothing has been done and on those days I have been to Telkom 3 - 4 times. Best part is yet to come... Today 22 Marc 2018, I went to Telkom... My number that was the on the prepaid got changed to the unwanted Telkom number and my contract is alive yet not my number. Therefore they have lost my number. The consultant told me that they will fix it and my number will be back by 19:00 pm on 23 March 2018. I need my numbers back immediately because they have done nothing with it for week and a half ( 9 days) so why should they work now??? and why should I trust them now??? My thought of being tied with Telkom for 2 years / 24 months makes me shiver with disgust and revolt. People say it is not Telkom but Helkom as a joke but Telkom should reflect themselves why people are saying these things. I would like to add some more before I end, that if any of my name or properties are to be use in inappropriate situations or get damaged / ruined because of the loss of my phone number, I WILL TAKE FURTHER ACTIONS. By the way our family always did not have good experience from Telkom.

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