My refund not being paid out

Hi<br> <br> Early January 2015 i cancelled the data aspect of my ADSL line (Ref number ***A) end of Jan i received a bill of R951, after struggling to get a hold of telkom personnel to dispute my bill i paid the full amount. I managed to get a hold of Telkom early Monday morning(10th Feb) to address my issue the lady told me that yes i did over pay by R700 (+/-). And told me telkom would get back to me in 7 days. i decided to call today and find out what is going on as previous history has shown me that you can not just leave telkom to call you back.<br> <br> The lady told me the query was still open and that i owed telkom the money. I would like this matter resolved. She refused to give me details of her superior to talk to and she was rude. iI find this unacceptable. <br> <br> Frustration is an understatement.