My refund case will not be resolved bu Telkom

Very disappointed and frustrated with telkom service and call centre agents who cannot help !

My order placed January 2021 was pre-approved and money (R 1239.00) was debited on my account on the 25 of January 2021. I called to followup but i was told my order was declined and from then till today my money was never returned on my account. I’am shocked and confused as to how can Telkom quickly verify my details and debit my account but now failing to pay me back my money. I have sent several emails and even on facebook page, but still no help. It is like Telkom company doesn't exist and it is a whole ****. I have other telkom contract and have been a loyal customer but all that has been the worst experience. I still do t know who to call or email to get help.

I was excited when my money was debited because i thought i will get a new phone. Worst part is calling telkom and having to call different departments and not getting help at all. I have spoken to ever 20 agents and none of them have help me. Telkom is a **** !!