1 reviews | Active since Nov 2012
My recurring data bundle gone after upgrade
<p>I upgraded my Telkom Smartplan 50 contract when it was due for an upgrade. However, since doing so I no longer receive. I called many times to find out why the recurring bundle had stopped as I did not change anything on my contract I merely upgraded. The last call I had I was told that it has been resolved and my recurring bundle has been reinstated. I would receive a double bundle today(1st Oct) due to me not getting one in Sept. logon to check balances today and nothing. Maybe Telkom said I would get a double bundle today to postpone having to deal with me??? </p>
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We apologise for any inconvenience caused.
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Moenieb.
Telkom Social Media Team.
Best regards,
Good morning
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Hi Moenieb
This wuery was supposed to be attended to and rectified on your systems prior to today.
Please get it attended to soonest.
Hi Moenieb
This wuery was supposed to be attended to and rectified on your systems prior to today.
Please get it attended to soonest.
Still no feedback on the matter. Called 180 and the agent said to me there are no data bundles loaded which is contrary to what the agent told me previously confirming that I would receive my bundle at thw beginning of this month.
Still no feedback on the matter. Called 180 and the agent said to me there are no data bundles loaded which is contrary to what the agent told me previously confirming that I would receive my bundle at thw beginning of this month.