My query closed without being assisted and or cons

May be this group will help as I saw many people being assisted through this group, I logged a call complaining about my signal on the 08/12/2014 my ref: number ***7. A technician was send to do assessments, then another one for secondary assessments eventually it was recommended that I will have to get a yagi (boosterantenna) which will help with my signal issue. All was good until today 24/02/2015 when a signal booster was installed but it was for a modem3G and not my mobile phone. It was explained from the word GO that I am logging a call for my contract phone and not a modem (which I don't have). Your assistance in this matter would be highly appreciated. <br> <br> The above statement was made on Facebook on the Telkom page, I received a call from one of the Technicians saying that a patch which will work together with the Yagi Antenna to boost my coverage. I decided to follow up with Telkom on the 15/May/2015 and I was told that my call was closed with the remarks \installation complete". I have an antenna which is not doing what it is supposed to and the patch the spoke about has never reached me. I hope in this regard I will get assistance. <br> """