My prepaid was reported faulty ref 165CTZ160215

After various attempts the Technician arrived on the 19 Feb 2015 at 15h45. The fault was traced to the 3rd connection pole from my house, where he needs to reconnect my telephone to a new line. We tried to enter the premises but the elderly couple was already on their way to bed and requested that we come back the next morning. The Technician promised me that he will be back by 9h00 the next morning, which did not happened. After various attempts to get the Technician back the only feed back that were given is that their telephone exchange is faulty and my problem cannot be resolved. These people does not realize that you cannot hide behind excuses and for not rendering a service. The same happened to me three months ago and had to wait for nearly a month to have my phone operational.They don't relies for every minute that their is no telephone facility available it is a loss of revenue, and these acts leads to the on to the same path as SAA.