My phone has been down for 2 weeks!!!

I logged my fault 2 weeks ago, Telkom did not fix the line properly and I logged another fault the beginning of this week. 5CNK160315. Telkom has been aware of my problem but because some of their assets are situated in a private property that they cannot freely access, it has now become my problem. I have had 2 technicians come over and I hear the same story over and over: \Sorry