My payments are still not reflecting after i paid 2 weeks ago

On the 4th of August I contacted Telkom to let the know that I am unable to pay my current account which was due on the 31st of July, I wanted to make an arrangement to pay it on the 25th, I was offered the option to pay my account over 3 months, which I had welcomed although i was willing to pay in full on the 25th of August.

A few days later my services were disconnected without any warning, I contacted the call center to enquire why my service is suspended and I was told that my account had gone into collections. Which came as a shock because I had made an arrangement with them

I spent 3 weeks without services On the 25th of August my account was debited for the full amount in arrears plus the current which was only due on the 31st of August.

So basically my arrears were settled as well as my current, R3576.64 in Total.

I called the Service provider to request a reconnection and I was told that my payment is not yet reflecting.

I called again on Monday the 28th and I was informed that my payment was not reflecting and I was to wait 7 working days before the payment would reflect. which I don't understand because I had paid via debit order, the money was no longer in my account. And why would it take 7 days to reconnect me.

I called 2 during the week and requested to speak to the manager who I was told was busy but would call me back.

I called again and I was told that there is nothing that can be done, my account is in collections and I cant have it reconnected, i asked them to provide me with the collections departments number and the agent informed me that the do not have the collections departments number.

After questioning the agent endlessly I was told that my account was handed over to NUDebt, which i don't understand how can my account be handed over when it wasn't even 30 days in arrears, and i was never notified that I would be handed over. I never got any correspondence from them.

A week later I called to find out why my account was still not updated because I received a statement that showed my account was in arrears, the next agent then advised me that my account was still in arrears.

He asked me to send a proof of payment to his email and that he would escalate the matter, which I did , and still my service is not reconnected and my account is showing in arrears.

I contacted Telkom again to enquire what's going on on my account and I'm still not given solid answers.

I've been a customer for over 3 years and not once have I not paid, I came forward and made arrangements on my account but I received bad service and attitude from Telkom. I'm highly disappointed and I feel ridiculed and frustrated by them. Its pathetic