1 reviews | Active since Mar 2016
My patience is GONE
During January 2016<br> I reported a line fault to Telkom. My 4mb line for which I am billed monthly without fail dropped to 100kbps during the day and 10-20kbps the whole evening!!<br> TWO weeks later ..and many phone calls..a Telkom technician arrived and after tinkering around proceeded to inform me that he would return later after going to the local exchange.Needless to say, he did NOT return but simply cancelled my fault as \repaired\" even though nothing had changed.I reported the fault again and the entire process simply repeated itself but with a different technician more than a week later!!<br> I reported the fault yet again and this time a technician arrived within 5 days (WOW..a record??).He informed that the line was corroded and left to \"collect copper cable\" with a promise to return within the hour. He too vanished!! I reported this and waited more than 2 weeks yet again. The next technician replaced the line and upon HIS discovery that my speed remained less than 100kbps, said he would attend to the problem at the local exchange but only the following morning,which he DID NOT DO!! I have now received an sms to say the fault is restored, which it is NOT!!<br> POLNAYA ERUNDA!!!!"
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Regards
Hilary
Telkom Social Media Team
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Regards
Hilary
Telkom Social Media Team
