My number was never MY number

<p>Good day</p> <p>I have been a customer of the service provider for quite some time now, even convincing my colleagues to join as they were skeptical at first. I have had my cell number since 2014 yet I had ported to cell c after my contract had expired and when I tried porting my number back to telkom... I have made numerous attempts since March but no joy. Recently I was told that the number did not belong to me and therefore I could not port back. The query was escalated a number of times in the last few months although the consultant over the phone seems highly confused. I want to state that the staff of Telkom mobile at the Chatsworth centre (2nd level) are extremely friendy and never turned me down without making some attempt. It is because of them that I will remain a loyal customer as I have two other existing contract's and my immediate family have been loyal members for years.</p> <p>It is just the lack of ownership that is taken by those who are responsible for the query when it has been escalated.</p> <p>This is the first issue I have with the service provider and if unresolved, I may just find myself not renewing any of my contracts nor will I be referring a friend or family member to join them. All I want is to retain my number by porting it from cell c to telkom as many of my associates corespond to me via that number.</p> <p>I want to complete this review by saying that it's so sad knowing that I'm part of the telkom fan Base and one who never faulted on payment ever, to be ridiculed and spent so much time as well as effort to the store and leaving without my query being resolved.</p> <p>#Highly disappointed. </p>