My number is ***

I communicated via email with charlene we agreed on 20 gigs 4megs for 499 per month and my account ended up over 700 rands yet my account info shows I get 10gigs the 1st month I was furious and made contact with charlene and her words was I always explain to all my customers that there would be prorata charges for the first month then I said ohk sorry maybe I wasn't listening and I made contact with the call centre for I noticed that the 1st week or two of the month my internet is upto speed and the rest of the month it's not why isit like that Joseph said he will send out a technician if the problem is with my hardware there would be a charge of 269 im still waiting on technician to come but my bill came 741 does that mean that the speed problem is with my hardware for we have received a call and she said someone confirmed that the problem with the line was sorted I don't mind paying but I would like to see what I'm paying for and I noticed that the a 4meg uncapped line is alot less then what im paying for I feel as if I am being **********