My number has been offline for 5 days! Someone please help!

I went to Telkom Northgate to get a new contract on 20 June 2018. I have a telkom prepaid number and i wanted to use it for my contract number. they assured me that it will require me to be off the network for 12hrs, which i accepted. By the 2nd July, this transfer from prepaid did not happen, despite me calling the call centre, going to the branch twice to remind them to do so. On the 3rd July, i went for the 3rd time into the branch only to be told that nothing had been done. The new agent promised to sort it out as soon as possible, warning me that i will be offline for 12hrs which i accepted again. Today, Its now 7 July 2018 and my number has been offline for 5 days. No SMS, no Calls, completely unreachable. I have been unable to pay all my beneficiaries as this is the beginning of the month!!!

Someone please help! Whenever i ask for a manager, they seem to not have any means of escalation... managers are like ghosts , they dont exisit, call centre say they have no access to the back end team. This is really frustrating.

Someone please explain this to me!