My number cancelled because I chose not to upgrade.

I had a contract with Telkom that ran for four years. When the contract came to an end, I chose not to upgrade, as I felt it was time to part ways. To my surprise, Telkom proceeded to cancel my number entirely—something I was never informed would happen, nor did I consent to it. I reached out to their customer service in an attempt to have my number reinstated, but unfortunately, there was no resolution or assistance offered. Since when does choosing not to renew a contract automatically mean losing your number? That number was mine, and at no point did I request its cancellation. This is by far the most nonsensical and disappointing service I’ve ever received from Telkom.