1 reviews | Active since Aug 2016
My Not So Wonderful Experience with Lephalale (Ellisras) Telkom Branch
<p>I have a very serious problem with the service that Telkom provides when it comes to my ADSL. Im currently paying for a 10MB uncapped ADSL line, and when the line is functional I only get 7MB worth of speed out of my line. Further more, im constantly plagued with a slow line. Let me explain in detail, my internet would run at speed ranging from 6.5MB - 7MB for about 2-3 weeks then my internet will drop to 1MB and remain there for equally long periods of time. I will then have to go through the process of logging a fault with my line. Now this is a very timely delay where i will only get a tech in about 4-6 days of logging the fault. Further more their always testing my line saying that there are noise on the line or they dont know what the problem is. They then proceed to fiddle with the lines at their exchange. Then my line gets restored to 6MB - 7MB, for about a 2-3 weeks, then guess what, the same problem occurs again. Now ive been going through this cycle for about a year now with the SAME problem occuring the whole time. Recently ive decided to loose my cool on the matter and demanded explinations as to why im constantly suffering with this problem from telkom. This was done on August 5th 2016 and now i believe that im actually being ignored by the lephalale branch as my problem isnt being fixed as its now August 22nd 2016 with no improvement to my ADSL speeds. Ive logged multiple calls to the call centre to have my issue resolved and the call centre cant answer me as to why the problem hasnt been delt with. So thank you very much for the REALLY BAD service Telkom. And i hope everybody gets to read this.</p>
Well, Telkom keeps getting better and better at being useless. After posting my review i was contacted by Telkom:
"Good Evening,
Please can you send us the affected number to ********** qoute referance number AI ********** and we will assist thank you.
Kind regards
Yazied
Telkom Social Media"
I sent an email as required but the mail keeps bouncing back after multiple sends saying theres a problem with the email address. Furthermore, ive been phoning everyday since 22/08/2016 to have my speed restored and complaining, but nothing has changed. Telkom finally reported that the line had been fixed and everything is now ready. BUT GUESS WHAT, IM ONLY GETTING 1MB out of my line. Woohoo, how wonderful is Telkom. So they closed the fault and GUESS WHAT, I have to go through the whole process of logging the problem again and waiting for a tech AGAIN. Then even further more, Telkom then changed their strategy with telling me that my uncapped line has been shaped and that is the reason for the slow line, ill have to wait for the new month 01/09/2016 to have my line restored. And drum roll please, guess what, ive been waiting and PAYING for a 10MB line which has again run at 1MB speeds and the line is STILL THE SAME even in the new month. Im so tired of how useless Telkom is. I need my line fixed and restored. If im not help with this ASAP, i will start supercharging my reviews and ill start going to the news papers and paying to have my story published as much and country wide as i can.
And before im asked again, the line number that im having the issue with is **********
Well, Telkom keeps getting better and better at being useless. After posting my review i was contacted by Telkom:
"Good Evening,
Please can you send us the affected number to ********** qoute referance number AI ********** and we will assist thank you.
Kind regards
Yazied
Telkom Social Media"
I sent an email as required but the mail keeps bouncing back after multiple sends saying theres a problem with the email address. Furthermore, ive been phoning everyday since 22/08/2016 to have my speed restored and complaining, but nothing has changed. Telkom finally reported that the line had been fixed and everything is now ready. BUT GUESS WHAT, IM ONLY GETTING 1MB out of my line. Woohoo, how wonderful is Telkom. So they closed the fault and GUESS WHAT, I have to go through the whole process of logging the problem again and waiting for a tech AGAIN. Then even further more, Telkom then changed their strategy with telling me that my uncapped line has been shaped and that is the reason for the slow line, ill have to wait for the new month 01/09/2016 to have my line restored. And drum roll please, guess what, ive been waiting and PAYING for a 10MB line which has again run at 1MB speeds and the line is STILL THE SAME even in the new month. Im so tired of how useless Telkom is. I need my line fixed and restored. If im not help with this ASAP, i will start supercharging my reviews and ill start going to the news papers and paying to have my story published as much and country wide as i can.
And before im asked again, the line number that im having the issue with is **********
It would seem that my ADSL line speeds have now been restored but Im only getting 6MB usage out of my line where previously i use to get between 7-8MB. As this review has been getting some attention from telkom. I would like this issue resolved please.
It would seem that my ADSL line speeds have now been restored but Im only getting 6MB usage out of my line where previously i use to get between 7-8MB. As this review has been getting some attention from telkom. I would like this issue resolved please.